SMS setup
4 min read
SMS powers reminders, survey invites, win-back and rebooking messages. It's built in — you don't need your own messaging account.
Step by step
- 1Turn SMS on for your clinic and set your sender name (this is what clients see the text is from — up to 11 characters).
- 2Top up your SMS credit balance; each message is deducted at your per-message price.
- 3Messages send automatically as part of reminders, surveys and CRM campaigns once SMS is enabled and you have credit.
- 4Check the message log to see what was sent and its status.
Tips
- Real delivery depends on your region's sender registration being approved. Until then, messages are logged as 'simulated' so flows still work.
- If you run out of credit, sending is paused with a clear prompt to top up — nothing fails silently.